Online Courses

Suites of Online Courses

Designed for Different Learners

We currently offer three suites of courses to meet the needs of most organizational learners. You may also decide to pick and choose specific courses within our suites. It’s completely up to you!

Click on the Online Courses below to learn more about that specific course.

Suites of Learning: Audience:

Customers Service and Interpersonal Communication

This Suite is Perfect for:

  • Managers and Individual Contributors
  • Those who deal with other people regularly
  • Customer Service Roles
  • Managers / Supervisors

Performance Management

This Suite is Perfect for:

  • All Managers – Whether new to managerial role or seasoned manager
  • Anyone who leads others/teams as part of their role
  • Anyone who influences others as part of their role
  • High potentials

Leadership

This Suite is Perfect for:

  • All Managers- Whether new to managerial role or seasoned manager
  • Anyone who leads or influences others/ teams as part of their role
  • High potentials

X

GET PERSONAL

By the end of this module, you will:

  • Stop thinking about people as leads, active or inactive members, employees or prospects
  • Start thinking about people as individuals – with unique needs, wants and situations
  • Uncover the answers to the four critical questions that differentiate the people at work and in your life:
  • What does the person want?
  • What does the person need?
  • What’s most important to that person?
  • What is the person’s context (work, marital status, illness, children, etc.)?

X

LISTEN

By the end of this module, you will:

  • Understand the impact of not being present with members and employees
  • Identify the three levels of listening
  • Demonstrate curiosity
  • Ask, don’t tell
  • Identify your personal barriers to listening and commit to reducing them

X

EMPATHY

By the end of this module, you will:

  • Understand how empathy is a more powerful alternative to sympathy
  • Make empathy authentic to build trust and connection
  • Recognize how to empathize if you’ve never experienced the other person’s situation
  • Build awareness around your strength as an empathizer and take action to compensate if
    it’s low

X

ANTICIPATE NEEDS

By the end of this module, you will:

  • Distinguish the difference between an expressed and unexpressed need
  • Recognize the power of fulfilling an unexpressed need
  • Learn to identify unexpressed needs with your members
  • Start the habit by anticipating the needs of the people in your life (friends and family members) – it’s about taking it one step further

X

ENCOURAGEMENT

By the end of this module, you will:

  • Identify signs where encouragement is needed
  • Champion others to build confidence and move others forward
  • Make the connection between encouragement and anticipating

X

GOAL SETTING – PART I

By the end of this module, you will:

  • Recognize how setting performance goals at the beginning of the year or term is critical to great performance
  • Understand that this is part one of a two-part series on goal-setting
  • Articulate SMART goals and have a collaborative conversation with each employee

X

GOAL SETTING – PART II

By the end of this module, you will:

  • Recognize what happens when you only focus on accomplishments (and behaviors don’t matter)/li>
  • Understand some critical competencies (the most important skills and behaviors) and how they help
  • Build awareness around your own competency skills and weaknesses

X

PERFORMANCE APPRAISALS

By the end of this module, you will:

  • Appraisals are the more formal feedback sessions that happen once or twice per year
  • Having appraisal conversations are tied to employee engagement
  • The manager and the employee are involved in a collaborative conversation, focusing on the employees strengths and development areas
  • Both the manager and the employee need to prepare for the conversation

X

DELIVER CONSTRUCTIVE FEEDBACK

By the end of this module, you will:

  • Recognize why people don’t deliver feedback when they should
  • Practice the five steps to delivering feedback
  • Learn to receive feedback in a way that will support acceptance and development

X

MOTIVATE AND REWARD OTHERS

By the end of this module, you will:

  • Define Baseline Rewards and how they are at the bottom level foundation of employee motivation

  • Understand the difference between intrinsic and extrinsic rewards – and why intrinsic rewards are so much more powerful

  • Practice four steps to performance improvement (but know that usually the performance will improve after step one)

  • Diagnose performance problems (using our diagnostic tool)

  • Recognize when you need help

X

MANAGE PERFORMANCE PROBLEMS

By the end of this module, you will:

  • Recognize that there are at least 16 reasons why employees don’t do what they’re supposed to do
  • Practice four steps to performance improvement
  • Diagnose performance problems (using our Diagnostic Flowchart tool)
  • Recognize when you need help

X

DEVELOP OTHERS

By the end of this module, you will:

  • Recognize how development happens
  • Create collaborative Development Goals that move the employee forward
  • Identify actions that will move the employee toward the goal – with most of those actions being on the job
  • Monitor the learning before, during, and after the learning assignment

X

DRIVERS OF ENGAGEMENT

By the end of this module, you will:

  • Discuss the seven core drivers of engagement
  • Recognize the signs of disengagement
  • Hold a conversation to help employees become more engaged

X

BUILD TRUST

By the end of this module, you will:

  • Recognize what a lack of trust can cost you and your business
  • Build trust in five critical ways
  • Rebuild trust after it has been lost

X

DELEGATE IMPECCABLY

By the end of this module, you will:

  • Recognize the impact of not delegating effectively
  • Identify tasks that can be delegated to others (and select the best person for the job)
  • Practice a five-step delegating conversation

X

SHARE VALUES

By the end of this module, you will:

  • Recognize how values support employee engagement
  • Learn what values are and how they happen
  • Share your values with your employees
  • Learn what values your employees have (to develop trust and deepen engagement)

X

MANAGE PRIORITIES

By the end of this module, you will:

  • Make a practice of identifying the absolute most important tasks and activities each day
  • Take advantage of your personal energy cycle, and work on the most important tasks at peak energy
  • Reduce or eliminate time wasters
  • Increase efficiencies or share the load by delegating (if that’s an option for you)

X

CHANGE & TRANSITION

By the end of this module, you will:

  • Identify the changes occurring in your life – both at work and at home

  • Recognize the impact of constant change: physical, mental, spiritual, emotional

  • Build awareness around the three stages of change: Endings, Neutral Zone, and New Beginning

  • Assess where different stakeholders may be in the transition (and consider the Marathon Effect)

  • Develop your listening skills to be supportive to business partners and each other

 

Have questions or looking for more information?
Contact Jay Kallman at – she is always happy to help!