From World War I to the World Wide Web. Whether you’re working in a small or large company, private or non-profit, you probably recognize the critical need to build bridges with people across multiple generations. By the end of this session, you will:

• Understand the key differences between four generational types;
• Recognizing the value of the generations – the newest form of diversity;
• Test your assumptions – ensuring that your inferences are not creating unfair judgments;
• Utilize some tools to help you build relationships with any generation;
• Explore three generational scales to build awareness around where you fall and where others come from.

Where is your time going? Whether you are an individual contributor or manager, you need to be able to focus on the most important things and get you’re “A Priorities” accomplished by deadlines. Learn how to maximize your energy and get more done within the time that you have. By the end of the workshop, participants will:

• Plan their week and each day around their most critical activities
• Ensure that the most strategic, important work is done during peak energy time
• Identify personal time wasters, and commit to strategies that will reduce them
• Manage your energy so that you accomplish more with the time you have
• Learn to say “No” when they need to

Are you dealing with a boss or peer who is driving you crazy? Learn how to deliver feedback in a way that will retain critical relationships, demonstrate your leadership with others, and redirect behaviors that derail teams and groups.  By the end of the workshop, participants will:

• Identify the impact of delivering feedback, and why they tend to avoid it
• Understand the impact of the Ladder of Inference, and how to recognize when it occurs
• Develop skills around delivering both reinforcing & redirecting feedback to both peers and leaders
• Develop self management skills so that they can learn from the feedback that we get

“I structure my day so that I avoid Sally … she’s nuts!” Conflict can have an enormous impact on personal success and achievement. This class is designed to help professionals  to resolve conflict with ease and comfort before it gets out of hand. By the end of the workshop, participants will:

• Analyzing your conflict-management style
• Understand how your emotions can either help conflict (or make it worse)
• Identifying the real reasons underlying the problem
• Using active listening to reduce conflict
• Following steps to address conflict directly and   constructively
• Working towards win-win solutions

Are you conveying credibility? In today’s world, communication is a critical skill – both in person and electronically. Your career rests on how well you influence others and share information. By the end of the workshop, participants will:

• Identify traits of a leadership role model
• Understand a leader’s emotional impact on resonance and dissonance within an organization
• Develop a leadership presence by: being present when it matters, building key relationships through listening & questioning, and expressing yourself more powerfully through vocal tones and body language
• Identify the purpose of every communication and stay on message

“I’m sorry, that’s totally against company policy.” There isn’t a job in the marketplace that doesn’t require strong customer service. Strengthen your skills as you manage relationships, handle resistance, and recover from mistakes. Your customers (and your manager) will love you for it. By the end of the workshop, participants will:

• Understand the impact of “dropping the ball”
• Satisfy your customers’ needs through the Relationship-Business Model
• Identify Challenging Situations that you face regularly in your job
• Understand Four Key Human Behaviors and how they impact you
• Defuse Customer Emotions and learn to Say No with empathy and options

How many changes have you faced in the last year? In the last week?! The impact of constant change can take a toll on morale, energy, productivity and commitment. By the end of the workshop, participants will be able:

• To learn the difference between change and transition, and understand that both must be managed
• To develop strategies to deal successfully with the ending, neutral zone, and new beginning caused by organizational change

Passed over for the job you want? Is your career going the way you want it to? If not, this session will help you learn why. By the end of the workshop, participants will:

• Understand what conveys credibility (e.g. vocal tone, body language, words we use)
• Follow five rules that will help you to be more credible with others
• Build awareness around your own behaviors that might undermine your credibility and influence
• Identify your organizational “buzz” – and how yours may limit your career or potential
• Commit to specific communication changes moving forward

Whether you’re an individual contributor or a manager of others, most are required to deliver presentations. Too often, anxiety, lack of communication skills, and an underdeveloped presence can damage your reputation.  By the end of the workshop, participants will:

• Use voice, body, and eye contact in a way that’s persuasive and engaging;
• Develop a presentation focused on the audience needs
• Use visuals effectively and with impact
• Answer challenging questions with strength and credibility

“Why can’t things stay the way they were?” Whether you are experiencing a job change, new manager, or process overhaul, you’re dealing with stress. Rolling deadlines, changes in expectations, and difficult people can really take a toll of effectiveness. By the end of the workshop, participants will:

• Understand the impact of constant stress and change – physical, mental, spiritual, emotional
• Identify what’s in or out of their control
• Achieve a personal vision that will enable them to reach goals and maintain sanity
• Commit to seeking and offering support from and to others
• To identify and receive coaching on other causes of stress in their life