Session Descriptions

Browse Descriptions

Fantastic Customer Service

(Half-day or Full-day options)

“I’m sorry, that’s totally against company policy.” There isn’t a job in the marketplace that doesn’t require strong customer service. Strengthen your skills as you manage relationships, handle resistance, and recover from mistakes. Your customers (and your manager) will love you for it. By the end of the workshop, participants will:

  • Understand the impact of “dropping the ball”
  • Satisfy your customers’ needs through the Relationship-Business Model
  • Identify Challenging Situations that you face regularly in your job
  • Understand Four Key Human Behaviors and how they impact you
  • Defuse Customer Emotions and learn to Say No with empathy and options