Session Descriptions

Browse Descriptions

Managing Conflict

(3 Hours)

“I structure my day so that I avoid Sally … she’s nuts!” Conflict can have an enormous impact on personal success and achievement. This class is designed to help professionals  to resolve conflict with ease and comfort before it gets out of hand. By the end of the workshop, participants will:

  • Analyzing your conflict-management style
  • Understand how your emotions can either help conflict (or make it worse)
  • Identifying the real reasons underlying the problem
  • Using active listening to reduce conflict
  • Following steps to address conflict directly and   constructively
  • Working towards win-win solutions